Does Hostito offer more than
hosting one plan?
Yes, we offer a variety of web
hosting plans suited for indivuals, web designers, groups, and small-
to medium-sized businesses. Resource limits and features vary from plan
to plan, but they all come with powerful online administration tools that
make hosting your site with us easy.
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Do your plans include technical
support?
Yes, all of our plans have technical support included. Check our Customer
Support FAQ if you have more questions.
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Can I change my hosting plan?
Can I upgrade/downgrade?
You can change your plan by contacting us at
billing@hostito.com or by calling us toll-free at 1-888-HOSTITO. We
are glad to accommodate your needs and do not charge additional fees for
upgrades.
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Can I buy extra disk space,
data transfer, or other features?
Yes. Additional disk space, data transfer, domains, and IP numbers are all
available. See our Hosting
Prices section under "Add-ons" for prices.
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Do you offer SSL certificates?
We provide all of our clients a free shared certificate to use for their
accounts. Additionally, we resell Geotrust SSL certificates at a significant
discount.
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Will I have unlimited access
to update my pages?
We place no restrictions on your access to your server other than the restriction
as defined by your plan. You can always log into your web-based administration
tools to check on your web site and account from anywhere on the internet.
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Do you offer web-based administration
tools?
Yes! We make it easy to manage your account and web site with our online
tools. Our web-based control panel offers an amazing amount of features.
For additional convenience, we also provide you with 24/7 access to your
billing information.
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When does my account become
active?
Web hosting accounts are ready anywhere from 30 minutes to 12 hours after
your order is processed. Domain name server updates generally take between
12 and 48 hours.
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Can I have multiple accounts
with Hostito?
Certainly! We do not enforce any limits on the number of accounts that you
may have with us.
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Do I have to FTP to upload
my site?
No, you can also use the file manager found in your web-based control panel.
It allows you to upload files, edit them, and much more.
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Do you provide me with secure web-based administration tools for my account?
Yes, our secure web-based administration tools allow you to stay in control and up to date from anywhere. You can securely update your billing information, check on the status of support issues, and control all your web site features online.
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Do all my accounts get a
control panel?
Yes. However, add-on and parked domains share the control panel of their
parent site.
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Can I administer my MySQL
database with a web-based GUI?
Yes. We provide phpMyAdmin and keep it up to date for you at no extra charge.
In addition, our control panel makes it easy for you to add and edit your
databases, edit users, and assign rights to databases.
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Can I get web-based e-mail?
Yes. All e-mail accounts can be checked using any standard web browser.
With our convenient web-based e-mail interface, you can create folders,
customize rules, set up your personal calendar, organize meetings, filter
for spam and viruses, and much more.
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Do I get web site statistics
that I can use to analyze my web traffic?
Yes. Checking and analyzing your site traffic is easy with Webalizer, Analog
stats, and much more. In addition to site stats, our control panel tells
you how much disk space and data transfer you are using.
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What happens if I exceed
my allotted amount of bandwidth per month?
If your site exceeds its allotted amount of bandwidth per month, it will
default to a "site suspended" page. But don't worry: our system will e-mail
you when you reach 80% of your transfer limit, so you have plenty of time
to act or decide what to do.
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Where do I monitor my bandwidth
usage?
You can keep track of your usage from within your control panel, which keeps
a running tally of your alloted, used, and remaining amount of data transfer.
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How do I keep my site from
being shut down for going over its bandwidth limit?
Use your control panel to keep a close eye on the bandwidth you've used,
and upgrade or purchase new bandwidth as applicable to your plan.
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What are the 'start' and
'end' dates for bandwidth calculation?
Bandwidth calculation begins and ends at the beginning and end of each calendar
month. Bandwidth usage statistics are updated once per day.
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How can I tell where my traffic
is coming from?
Our site statistics programs show you many aspects of your site traffic
in detail, including where your traffic is coming from.
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What is leeching and how
do I prevent it?
Leeching (or "hotlinking") is the sneaky process of loading images from
someone else's web site in order to save on bandwidth. To help prevent this
from happening to our clients, we provide every account with a useful tool
in our control panel. Don't let others steal the data transfer that you
pay for!
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Do my FTP and e-mail activity
count towards my total bandwidth?
Yes.
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Do I get FTP access to my
site? Can I upload my files at any time?
Yes, all of our plans come with at least one FTP account. Uploading of files
can be done at any time, without restriction.
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Can I have different FTP
accounts for subdirectories within my site?
Yes, this feature is available on all of our hosting plans.
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Do you support anonymous
FTP?
Yes. Set up your own annonymous FTP folder and you choose your own message!
Each of our hosting accounts comes with the ability to have its own anonymous
FTP site.
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