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Click Categories List on the navigation menu to the left to return to the list of all FAQ categories.

Category: Software & Systems

Where are your servers located?
Does your data center have redundant Internet connections?
Do you have redundant power supply?
Do you uphold high security standards?
What kind of servers and OS are you using?
Do you do any server or performance monitoring?
What web server software are you running?
Do you support SSL?
Do you support MS FrontPage extensions?
Do you support Java applets or Java servlets (JSP)?
Do you support SSI?
What version of Perl are you running?
Do you offer any pre-installed scripts?
Can I use any type of CGI script with my web hosting account?
What version of PHP are you running?
Can I run PHP Nuke on your systems?
What version of MySQL are you currently running?
Do you provide root access to MySQL (or a dedicated MySQL server)?
Do you support Access or MSSQL?
Do you offer web statistics programs?
Can I use cron jobs?
Can I run IRC-related software?
Do you offer Telnet or shell access?
What FTP server software do you use?

Where are your servers located?

All of our web servers are housed in Atlanta, Georgia. We have access to all the major backbones, and our quality standards for power and security are among the highest of any data center in the country.

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Does your data center have redundant Internet connections?

Our data center has multiple connections from different backbone providers. These are fiber-optic connections from some of the largest and most trusted providers (Verio, AboveNet, and Williams).

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Do you have redundant power supply?

Yes, our main electrical room provides our systems with consistent power via switchgear, UPS systems, multiple feeds and generator backup.

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Do you uphold high security standards?

Yes. We have strict policies about keeping our software up to date and take every measure to ensure a secure environment.

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What kind of servers and OS are you using?

We use Linux-powered web servers running mostly open source software, allowing us to save you money while providing you with the most trusted and proven software solutions (like Apache, PHP, Perl, etc). All our web servers run linux 7.3 or later.

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Do you do any server or performance monitoring?

Yes, we do. We know within seconds if a service or server is having trouble. We have software monitoring the performance and availability of all our web servers 24 hours per day.

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What web server software are you running?

We use Apache 1.3 and Tomcat 4.

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Do you support SSL?

Yes. We offer a free shared certificate that can be used by every account. We also offer Geotrust digital certificates at a significant discount to our hosting customers.

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Do you support MS FrontPage extensions? Can I use FrontPage?

Yes, we support FrontPage extensions. However, we do not advise our customers to use them, since the lack of open standards makes them difficult to support properly. If you do decide to use FrontPage, make sure to create backups often.

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Do you support Java applets or Java servlets (JSP)?

Yes, we support JSP by running Tomcat on our servers. JSP is available with any hosting account, but there is an additional fee per domain running JSP due to the high demand it puts on server resources.

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Do you support SSI?

Yes, SSI is a feature that is available on all of our plans.

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What version of Perl are you running?

We are currently running Perl 5.1.x or greater. If you need a module installed, just let us know and we will do our best to accommodate your needs.

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Do you offer any pre-installed scripts?

Yes, we offer a wide variety of web scripts for your convenience, including bulletin boards, formmail, guestbooks, shopping carts, and much more. We make it easy to set up with our web-based management tools.

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Can I use any type of CGI script with my web hosting account?

Nearly every Perl CGI script will work, and you can either install your own or use one of ours. However, use of any script is under the conditions set forth in our Service Level Agreement. Custom scripts must neither violate our usage policy nor provide an easy interface for anoymous e-mailing (such as Matt's Formmail.pl). Ask our support staff for more details regarding secure and common CGI scripts.

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What version of PHP are you running?

We run PHP4 or greater. We are currently running most PHP/MySQL-related modules on or web servers. We do not allow access to customers at editing the php.ini file on our servers.

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Can I run PHP Nuke on your systems?

Yes, and we make it easy to install and keep up to date with our web-based administration tools.

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What version of MySQL are you currently running?

We are using version 3.58.x. Additionally, we offer PHP MyAdmin for easy MySQL management of your database. Database creation and deletion is easy with our Web-based administration tools!

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Do you provide root access to MySQL (or a dedicated MySQL server)?

No. Although Web Hosting and Reseller accounts are eligible to create and use MySQL databases, root access is not granted to any of our servers.

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Do you support Access or MSSQL?

No. The only database we support at this time is MySQL.

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Do you offer web statistics programs?

Yes. Analog, Webalizer and other features to help you analyze your traffic are available through our web-based control panel.

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Can I use cron jobs?

Yes. But make sure you read and conform to our legal policies prior to use.

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Can I run IRC-related software?

Unfortunately, no. IRC-related software is a constant source of security problems.

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Do you offer Telnet or shell access?

No, we no longer allow shell accounts on our Web Hosting and Reseller accounts.

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What FTP server software do you use?

We are currently using ProFTPd.

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