Where are your servers located?
All of our web servers are housed in Atlanta, Georgia. We have access to
all the major backbones, and our quality standards for power and security
are among the highest of any data center in the country.
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Does your data center have
redundant Internet connections?
Our data center has multiple connections from different backbone providers.
These are fiber-optic connections from some of the largest and most trusted
providers (Verio, AboveNet, and Williams).
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Do you have redundant power
supply?
Yes, our main electrical room provides our systems with consistent power
via switchgear, UPS systems, multiple feeds and generator backup.
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Do you uphold high security
standards?
Yes. We have strict policies about keeping our software up to date and take
every measure to ensure a secure environment.
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What kind of servers and OS
are you using?
We use Linux-powered web servers running mostly open source software, allowing
us to save you money while providing you with the most trusted and proven
software solutions (like Apache, PHP, Perl, etc). All our web servers run
linux 7.3 or later.
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Do you do any server or performance
monitoring?
Yes, we do. We know within seconds if a service or server is having trouble.
We have software monitoring the performance and availability of all our
web servers 24 hours per day.
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What web server software are
you running?
We use Apache 1.3 and Tomcat 4.
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Do you support SSL?
Yes. We offer a free shared certificate that can be used by every account.
We also offer Geotrust digital certificates at a significant discount to
our hosting customers.
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Do you support MS FrontPage
extensions? Can I use FrontPage?
Yes, we support FrontPage extensions. However, we do not advise our customers
to use them, since the lack of open standards makes them difficult to support
properly. If you do decide to use FrontPage, make sure to create backups
often.
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Do you support Java applets
or Java servlets (JSP)?
Yes, we support JSP by running Tomcat on our servers. JSP is available with
any hosting account, but there is an additional fee per domain running JSP
due to the high demand it puts on server resources.
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Do you support SSI?
Yes, SSI is a feature that is available on all of our plans.
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What version of Perl are
you running?
We are currently running Perl 5.1.x or greater. If you need a module installed,
just let us know and we will do our best to accommodate your needs.
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Do you offer any pre-installed
scripts?
Yes, we offer a wide variety of web scripts for your convenience, including
bulletin boards, formmail, guestbooks, shopping carts, and much more. We
make it easy to set up with our web-based management tools.
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Can I use any type of CGI
script with my web hosting account?
Nearly every Perl CGI script will work, and you can either install your
own or use one of ours. However, use of any script is under the conditions
set forth in our Service Level Agreement.
Custom scripts must neither violate our usage policy nor provide an easy
interface for anoymous e-mailing (such as Matt's Formmail.pl). Ask our support
staff for more details regarding secure and common CGI scripts.
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What version of PHP are you
running?
We run PHP4 or greater. We are currently running most PHP/MySQL-related
modules on or web servers. We do not allow access to customers at editing
the php.ini file on our servers.
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Can I run PHP Nuke on your
systems?
Yes, and we make it easy to install and keep up to date with our web-based
administration tools.
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What version of MySQL are
you currently running?
We are using version 3.58.x. Additionally, we offer PHP MyAdmin for easy
MySQL management of your database. Database creation and deletion is easy
with our Web-based administration tools!
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Do you provide root access
to MySQL (or a dedicated MySQL server)?
No. Although Web Hosting
and Reseller accounts are
eligible to create and use MySQL databases, root access is not granted to
any of our servers.
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Do you support Access or
MSSQL?
No. The only database we support at this time is MySQL.
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Do you offer web statistics
programs?
Yes. Analog, Webalizer and other features to help you analyze your traffic
are available through our web-based control panel.
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Can I use cron jobs?
Yes. But make sure you read and conform to our legal
policies prior to use.
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Can I run IRC-related software?
Unfortunately, no. IRC-related software is a constant source of security
problems.
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Do you offer Telnet or shell
access?
No, we no longer allow shell accounts on our Web
Hosting and Reseller
accounts.
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What FTP server software
do you use?
We are currently using ProFTPd.
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