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Category: Customer Support

Do you offer technical support?
How do I contact technical support?
Do you have e-mail support?
Do you offer telephone support?
What information should I have ready when I contact support?
What is the first thing I should do if I have a problem with my account?
Does Hostito provide technical support for databases?
Do you support custom scripts?
Do you support reseller clients?
Do you offer 24/7 technical support?

Does Hostito offer technical support?

Yes! We offer technical and customer support on all of our plans, and we strive for great customer satisfaction and loyalty.

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How do I contact technical support?

You can either call us toll-free at 1-888-HOSTITO (888-467-8486) or e-mail us at support@hostito.com.

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Does Hostito have e-mail support?

Yes. We have 24/7 e-mail support available at support@hostito.com.

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Do you offer telephone support?

Yes, we offer toll-free phone support. Call us today at 1-888-HOSTITO (888-467-8486) if you need help or if you have questions!

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What information should I have ready when I contact support?

You should always provide your domain name, login information and description of the problem. If you received any error messages, or results, please have it ready or include it in your request.

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What is the first thing I should do if I have a problem with my account?

Please never hesitate to contact us if you ever have a problem. We find that the earlier a problem is addressed, the better.

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Does Hostito provide technical support for databases?

Yes. Although we don't create databases from scratch, we do support MySQL and will be happy to help you set up your MySQL database when you open your account.

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Do you support custom scripts?

Yes, but on an extremely limited basis. Please feel free to e-mail a request for any custom script you'd like to use. Permission cannot be guaranteed, but we are always willing to allow a new script if it meets our security and use standards.

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Do you support reseller clients?

No. Although we provide comprehensive support for our resellers, we do not support reseller clients directly. If an issue falls within the purview of your reseller account support, we will be happy to help you with it.

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Do you offer 24/7 technical support?

Yes. Support is available via e-mail via support@hostito.com 24 hours a day. Telephone support is also available at 1-888-HOSTITO (888-467-8486).

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